This Quality Control Plan (QCP)
is generic to all contract requirements accepted on contract by GMRE and its
teammates.The purpose of the
QCP is to ensure the requirements of all contract and task order are complied
with as specified.This
QCP has been developed to ensure performance while implementing the terms and
conditions of the Contract and Performance-Based Work Statement (PWS).It is designed to provide an effective surveillance
method of performance for each listed objective on the Services Summary (SS) in
the contract.It provides a systematic
method to evaluate the services and product.
1.1GMREand the MFT
The
GMRE Team will work with the assigned Multi-Functional Team (MFT) in order to
manage the contract, creating a strong working relationship between the
customer, contracting, and contractor to provide the highest level of contract
performance and customer service.
GMRE is a company dedicated to providing superior quality
management and technical services at a competitive price and on schedule to
enhance our customers' business objectives.All GMRE employees are empowered with the responsibility and authority
to ensure our quality policy is executed correctly, as documented in our
Quality Policy Manual (QPM).All GMRE
employees and teammates will meet requirements specified in this QCP.
Responsibility for ensuring quality in all products
and services is assigned at all levels of management throughout the
company.Team GMRE has appointed a
Corporate Quality Manager (CQM) responsible for ensuring all company policies
and objectives are effectively met.Following are specific responsibilities assigned to various levels of
management.
Bring quality-related problems/issues to the attention of senior
management
Ensure all program/project personnel are involved in the continuous
improvement of the operation, the output of their functions, and the
quality system in general
This Quality Control Plan describes methods
for identifying, correcting, and preventing defects in the quality of service
performed under Task Orders assigned to Team GMRE's deliverables which will
satisfy requirements specified in the PWS.This GMRE Quality Control Plan covers the current period of operations.
Objective 1: Accomplish the
requirements within cost ceilings (will control allotted resources) and in a
timely manner.
Measure
1: Cost management information, contained in monthly reports, will indicate
whether or not operations are within cost ceilings.
Surveillance:
The QAE will perform a 100% inspection of cost information on a monthly basis.
Measure 2: Resource Control.The contractor will be evaluated in the
successful control of the resources devoted to the task or order.The contractor shall manage the hours authorized
to provide support throughout the period of performance.
Surveillance: The QAE will perform
a 100% inspection of Monthly Status reports noting any discrepancies in rate of
resource usage or excesses in use.The
contractor should not exceed the material, travel or other cost-reimbursable
items without prior contracting officer approval.The QAE shall verify that the contractor's
labor rates and actual costs are not exceeding budgeted projections.Any discrepancies will be immediately brought
to the attention of the contracting officer so corrective action can be implemented.
Measure 3:Schedule and Timeliness of Deliveries;
Productivity.
Surveillance: The QAE will perform
a 100% inspection of all deliverables and note any discrepancies.The contractor will be responsive to the
customers tasks and submit their monthly reports, technical reports and trip
reports on time and as required by the contract.
Objective 2:
Perform tasks with requisite technical ability.
Measure 1: Technical Performance: The contractor will
be evaluated as to the quality of the output of their work.
Surveillance: The QAE will perform a 100% inspection
of any relevant work artifacts as well as the deliverables to determine that
they are of high quality and that no negative perceptions are reported as to
the contractor's technical ability.The
contractor's personnel should be technically competent in the tasks identified
in the CET.The contractor's
contribution during meetings and reviews, the quality of the contractor's
technical reports, the contractor's productivity and the overall quality of the
technical support provided should be evaluated.
Each deliverable will be inspected a minimum of two
times during the option year period.The
first scheduled inspection will occur during the first half of the option period.The second scheduled inspection will occur
before the final product is delivered.Additional inspections may occur as required.
Copies of all Inspection Records will be maintained
at the Team GMRE office.Inspection
records will document the date, time, and location of the inspection.Additionally, inspection records will
document any deficiencies noted and corrective action taken, rate each
deliverable as “Acceptable” or “Unacceptable,” and note the total number of
inspections.The inspector will sign
each inspection record.
3.1.3
GMRE will proactively reference the following Task
Order survey in order to minimize any shortfalls and maximize contract
performance.
TASK
ORDER INITIATOR FEEDBACK QUESTIONNAIRE
Please provide your opinion of the Contractor
performance for this task by rating the following.
Circle the appropriate rating.
0 = Unsatisfactory
2 = Marginally Satisfactory
4 = Satisfactory
6 = Exceeds Expectations
NA = Not Applicable
Quality of Product/Service:
1. Effectiveness in accomplishing performance
metrics
0
2 4 6 NA
2.
Effective logistics support (hardware, software, personnel)
0
2 4 6 NA
3.
Quality & Completeness of deliverables & documentation
0
2 4 6 NA
4.
Technical qualifications of contractor personnel
0
2 4 6 NA
5.
Technical adherence to scope of work
0
2 4 6 NA
6.
Promptly resolved issues/discrepancies
0
2 4 6 NA
Monthly
Reports:
1.
Clear, concise and complete
0
2 4 6 NA
Security:
1.
Complied with all policies and regulations
0
2 4 6 NA
Contractor
Personnel:
1.
Contractor personnel identifiable at all times
0
2 4 6 NA
Cost
Control:
1.
Timely, current, accurate & complete invoices
0
2 4 6 NA
2.
Maintained costs within original proposal
0
2 4 6 NA
Timeliness:
1.
Timely, current & complete reporting & tracking
